Professional Services
Business
- Brainstorming without using "No"
- Review of business processes, architectures, designs and project plans
- Elicitate from various stakeholders
- Lead and conduct gap analysis
- Provide recommendation based on business requirements
- Facilitate workshops
- Proactivity engage and manage stakeholders throughout the BPM lifecycle
- Consult and liaise extensively with clients and stakeholders to clarify and document business requirements and make recommendation
- Contribute to stakeholder engagement and the development of a stakeholder matrix, and ongoing stakeholder management.
- Provide a support and mentoring role for other resources within the program/project(s)
Functional
- Translate business requirements into functional and technical specifications
- Ensure specifications aligned to architecture design, either tightly-coupled, loose-coupling or both.
- Ensure software and hardware limitation is incorporated in the functionality
- Ensure in and out of scope are detailed ensure a clear line in functionality
- Ensure exception cases are managed and processes to manage
- Ensure scalability is considered
- Ensure future proofing is considered
Technical
- Manage and monitor exceptions emails for processes and workflow
- Develop advance tools in Excel using VBA to assist business reporting, visibility and automation
- Develop scripts to automate scheduled processes
- Provide detailed comments within coding allowing next person to understand the structure
- Develop in procedural and object orientated programming
Specifications and Tools
- Business Specifications
- Functional Specifications
- Technical Specifications
- Use Case
- Test Case
- Process models (Current State[as-is], Future State[to-be])
- SWOT analysis
- Activity Base Costing (ABC) analysis
- RASCI
- Gap analysis
- Pareto analysis
- Root Cause analysis
- Bottleneck analysis
- Value chain analysis
- Communication Plan
- Four dimensions of improvement (Derive, Innovate, Enhance, Utilise)
Design
- Template design and stylising
- 3D design
- 3D modeling
- 3D Animation
- 2D design
- Image cleansing